Multimodal Transportation Specialist

About the Role

We are looking for a Multimodal Transportation Specialist to join our Multimodal Transportation Department and take an active role in the planning, coordination, and execution of international freight forwarding operations.

In this role, you will coordinate customers, carriers, freight forwarders, agents, and other logistics partners to ensure shipments are delivered efficiently, accurately, and in line with agreed terms. You will be responsible for managing transportation orders, monitoring shipment milestones, handling operational issues, supporting commercial activities, and developing strong long-term relationships with customers and contractors.

Key Responsibilities

 Plan and coordinate international multimodal transportation operations in accordance with customer requirements and freight forwarding agreements.
 Calculate transportation rates based on routes, shipment requirements, and additional conditions.
 Participate in tender and quotation processes.
 Source, evaluate, and select suitable carriers, freight forwarders, agents, and other contractors.
 Negotiate transportation rates, service conditions, and other operational terms with contractors.
 Prepare and manage transport orders and shipment milestones in the relevant transportation management system.
 Monitor loading, unloading, transshipment, storage, and delivery processes and ensure compliance with agreed timelines.
 Track shipment progress and proactively manage delays, border-crossing issues, storage, demurrage, detention, additional charges, and other operational challenges.
 Coordinate effectively with customers, carriers, agents, ports, and other stakeholders throughout the transportation process.
 Monitor customer and contractor invoices and support the timely resolution of payment-related issues.
 Ensure transportation and shipping documentation is complete, accurate, and properly maintained.
 Maintain customer and contractor records and keep relevant information and documentation up to date.
 Ensure the availability of suitable contractors across relevant ports of origin and destination.
 Develop existing customer and contractor relationships and contribute to acquiring new customers and logistics partners.
 Prepare and implement customer visit and business development plans when required.
 Plan customer activities on a monthly and annual basis and monitor progress against agreed targets.
 Analyze customer and contractor performance and propose corrective actions and improvements.
 Monitor transportation market conditions and industry trends and identify opportunities for business development.
 Contribute to departmental projects and continuously improve professional knowledge and logistics expertise.

What We’re Looking For

Education & Experience
 Preferably a university degree in Logistics, International Trade, Transportation, Supply Chain Management, Business Administration, or a related field.
 Preferably 1–3 years of experience in transport logistics or freight forwarding.
 Strong understanding of international transportation processes and the roles and responsibilities of shippers, consignees, carriers, and freight forwarders.
 Knowledge of shipping and customs documentation, including bills of lading and relevant transportation/customs documents.
 Familiarity with freight forwarding and carrier networks and relevant national and international industry associations.
 Knowledge of the basic principles of customs guarantees and international transportation procedures.
 Strong working knowledge of MS Word, Excel, PowerPoint, Outlook, and relevant logistics/CRM systems.
 Experience with CRM systems and transportation management tools is an advantage.
Language Skills
 Turkish: Native or C2 level.
 English: B2 level or above.
 Russian: Preferably an additional language.
Professional Skills
 Strong negotiation skills and confidence in conducting business meetings.
 Ability to negotiate commercial and operational terms effectively.
 Ability to handle objections and find mutually beneficial solutions.
 Strong business communication and correspondence skills.
 Ability to build and maintain professional relationships with customers, carriers, freight forwarders, and other stakeholders.
 Strong understanding of international logistics operations and shipment documentation.
 Ability to analyze transportation requirements, calculate rates, evaluate alternatives, and make commercially sound decisions.
 Strong problem-solving skills, with a practical and structured approach to operational challenges.
 High attention to detail and commitment to accuracy and quality.
 Ability to manage multiple shipments, priorities, and stakeholders simultaneously.

Core Competencies
We are looking for someone who combines strong operational discipline with a customer-focused and solution-oriented mindset.

Teamwork & Collaboration
Works effectively with colleagues and cross-functional stakeholders, shares information and experience, supports team decisions, and puts team objectives ahead of individual interests.

Results Orientation
Takes ownership of assigned objectives, stays focused on the desired outcome, and remains persistent when faced with operational challenges or unexpected obstacles.

Flexibility & Adaptability
Adapts quickly to changing customer requirements, transportation conditions, market dynamics, and operational priorities, while being open to new methods and approaches.

Responsibility & Ownership
Takes responsibility for decisions, commitments, and outcomes; carefully evaluates situations before acting and proactively addresses issues rather than shifting responsibility to others.

Customer Orientation
Understands customer businesses, needs, expectations, and service requirements and builds long-term relationships by providing reliable, responsive, and commercially appropriate solutions.

Communication & Relationship Building
Communicates clearly and professionally with different stakeholders, listens actively, establishes constructive business relationships, and maintains effective communication even in challenging situations.

Positive & Solution-Oriented Mindset
Approaches obstacles as challenges and focuses on finding practical solutions rather than concentrating on the difficulties themselves.

Planning & Self-Organization
Plans work effectively, prioritizes tasks, manages time efficiently, and maintains control over deadlines and operational commitments.

Self-Confidence & Stress Resistance
Remains calm, professional, and productive under pressure, communicates effectively in stressful situations, and maintains sound judgment when handling operational disruptions.

Fast Learning & Continuous Development
Learns new processes, systems, tools, and industry practices quickly and applies new knowledge effectively in day-to-day work.

Logical & Analytical Thinking
Analyzes information systematically, identifies cause-and-effect relationships, distinguishes key information from secondary details, and makes objective, well-founded decisions.

Attention to Detail
Maintains a high level of accuracy when working with shipment details, documentation, rates, deadlines, and operational data, and proactively identifies deviations or potential issues.

Personal Performance
Completes assigned tasks efficiently, accurately, and on time, keeps stakeholders informed of progress, and maintains high standards even during periods of high workload.

Problem Solving
Able to analyze operational problems, identify root causes, evaluate alternatives, and implement practical solutions that support both customer satisfaction and business results.

Emotional Intelligence & Conflict Resolution
Understands different perspectives, listens carefully, manages emotions professionally, and works constructively toward mutually acceptable solutions.

Initiative & Innovation
Proactively identifies opportunities to improve processes, service quality, and operational efficiency and takes ownership of implementing practical improvements.

Multitasking
Comfortable managing multiple shipments, customers, contractors, deadlines, and operational issues simultaneously without compromising quality or attention to detail.

What Success Looks Like
In this position, success means ensuring reliable and efficient transportation operations while maintaining strong customer and contractor relationships. You will be expected to combine operational accuracy, commercial awareness, customer focus, analytical thinking, and proactive problem-solving to deliver results in a dynamic international logistics environment.
If you are an organized, responsible, communicative, and solution-oriented logistics professional who enjoys coordinating complex transportation processes and building strong business relationships, we would be happy to hear from you.